Frequently Asked Questions
Do you accept insurance?
No, we do not accept insurance. We are an a out-of-network provider. By not being participating in insurance we are able to make clinically-informed decisions about care - instead of making decisions based on insurance requirements. We provide a monthly superbill that you to submit to your insurance. Depending on your out-of-network benefit and deductible you are likely to receive a partial or complete reimbursement from your insurance company. It is advised that you contact your insurance provider and ask about reimbursements for the following services:
Individual Psychotherapy: 90834
Couples or Family Therapy with Client Present: 90847
Please note that for those seeking out-of-network reimbursement from your insurance, Wellness and Clarity Connection LLC nor Roshnee Vázquez, PhD guarantee that you will be approved for any amount of reimbursement with the superbill being provided to you upon your request. You can find service fees under the “services” tab.
Insurances generally require that you meet your deductible before they pay out any reimbursements related to your care. Check with your insurance to see if out-of-network costs are factored into your deductible.
Does my flexible spending account or health savings account (HSA) cover therapy sessions?
Most FSA and HSA plans cover the cost of psychotherapy services. You can submit a claim through your FSA or HSA portal to receive reimbursement for your sessions.
Do you have a cancellation policy?
Yes, we have a 24-hour cancellation policy. This is a standard of practice and, in fairness, is set in place for every individual in our practice. Any sessions that are missed without cancellation are subject to the full charge of the appointment. Late cancellation (i.e., less than 24 hours notice) are subject to a $100 late cancellation fee.
Will I receive a diagnosis?
If you will using a superbill for reimbursement a diagnosis will be required. We can discuss this further and address any specific concerns you may have.
How long will treatment take?
As treatment goals can vary from person to person, so can length of treatment. If you have predetermined amount of time you would like to dedicate to therapy we can come up with achievable goals to work on. The same goes for frequency of visits.
Since it is telehealth service, can I live anywhere and get services ?
We can provide individual and couples psychotherapy for residents of New York, New Jersey, and Florida. Individuals interested in coaching services can reside anywhere. Supervision can be provided to individuals providing treatment in New York, New Jersey, and Florida.
Is telehealth care the right option for me?
As all of our services are virtual, the initial consultation is important. After our initial discussion, we will determine if telehealth care is appropriate method given your particular clinical needs.
What should I do if I am having an emergency?
If you or someone you know is in a psychiatric crisis, please see below for some resources:
Call 911 or go to your nearest emergency department for immediate care.
Text Crisis Line - Text "HOME" to 741741
Suicide & Crisis Lifeline - Text 988 (Options For Deaf + Hard of Hearing - Use preferred relay service or dial 711 then 988)
National Domestic Violence Hotline - 800-799-7233
RAINN-Rape, Abuse, & Incest National Network (Sexual Assault Hotline) - 1-800-656-4673